We understand that on occasion you may need to return an item. Please see the below information on whether you can return an item (this does not effect your statutory rights).
Items eligible for return.
- Items that have not been opened or used
- It is returned in perfect resalable condition
- It is returned to us within 14 days of receipt of the order
Items not eligible for return.
- The product has been opened
- The product has been used
To return an item(s), please email email@example.com for assistance. Any returns sent without prior notification may not be accepted.
STANDARD RETURNS TERMS AND INFORMATION
- If a purchased product has been used or opened, then it will not be eligible for a return, refund or exchange.
- Returns postage is at your own cost and risk. We would recommend that you return your items via a signed and tracked delivery service. Please ensure you add a note inside the parcel to confirm your order number so it is clear who has returned the item.
- Any delivery charges paid for on an initial order are not eligible for a refund.
- Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.
- Once a refund has been issued you will receive a confirmation email detailing the amount that has been refunded, and the item(s) that we have received back.
- Refunds can only be made to the billing details provided when ordering.
- We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item.
- If you exercise your right of cancellation after 14 days of receipt of the order, any returned goods must be in perfect resalable condition (inner and outer packaging fully intact) and are subject to a 25% re-stocking charge.
- All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. We cannot be held responsible for any exchange rate charges on foreign orders at the point of processing a refund. This is the responsibility of your bank or credit card processing company.
- Items ordered from our Sale section are not eligible to be returned for a refund or exchange.
Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.