All UK orders over £65 receive are eligible for FREE DELIVERY! Delivery for UK orders valued under £65 will be charged a flat fee of £4.50. For faster and more secure shipment Royal Mail First Class Signed For and Royal Mail Special Next Day Delivery services are available for an additional fee.
UK deliveries are dispatched via Royal Mail – typically delivery can be expected within 2 to 5 working days of placing an order.
For your peace of mind, all parcels are sent via a signed for service.
ADDITIONAL DELIVERY INFORMATION
Orders placed before 12:30pm will be dispatched on the same day. Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).
If an item is out of stock / back-ordered we will contact you within 24 hours of your order being placed to inform you of the expected delivery date for the missing item(s) to be back in stock.
In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery & 25 working days for international delivery before contacting us, as we are unable to investigate with couriers until this time has passed.
a signature on delivery will be required. If you are not available to sign for your goods please specify an alternative delivery address (e.g. work) during the checkout process.
If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.
Any goods not received within the above timescales must be reported to us via email within 20 working days from the date of dispatch. Please note we cannot accept responsibility after this date due to courier regulations regarding the compensation for lost parcels.
Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.